Paper
Title:
Clients want much more from you than your technical skills.
Speaker:
Renato Costa
Topic:
Practice Management
Date:
Thursday, 07 November 2019
Time:
15:00 - 15:55
Room:
Bruselas (Room Capacity 350 vets)
Veterinarians used to think that their knowledge is enough to be successful in their careers. Diplomas, courses and congresses will bring clients and money, right? NOT necessarily. We do need diplomas, knowledge, courses etc but lay people (our clientes) can not evaluate it properly. To make a difference we must deliver much more than “the cure” and information. We must give them emotions, feelings, participation, dedication .....
References
Translation to spanish
Translation to english
Translation to russian
Translation to polish