Dealing with PEOPLE is a big issue for veterinarians all over the world. When it comes to deal with a complaint is even worst. Veterinarians usually hide from dissatisfied customers. It´s a bad idea. We must face and deal with that in order to mantain our clientes. In this lecture we´ll talk about how to AVOID problems and how to deal with an unhappy client once he´s infront of you or sending messages. Following the tips of how to deal with unhappy clientes you´ll solve or, at least, mitigate their dissatisfaction.