Few people like having difficult and challenging conversations, but the ability to do so in a professional way and with understanding and compassion is an essential key skill for any person in a lead role in practice. A very few things are as impressive as an individual who can discuss challenging situations with honesty, clarity, integrity and perhaps most of all, with all the strong emotions that can arise, objectively. Most of us in a leadership or management position will have had to have these conversations at some point in or working lives and whilst this is never easy, understanding how to prepare for and deliver these messages can help a positive and productive relationship be maintained with the individual impacted. This session will look at what difficult or challenging conversations might mean to different people and how preparing for these conversations is central to achieving positive outcomes.