Managing client compliance is the secret to a high performing and profitable practice. High compliance means that you create more work and sales from far less clients. The secret to improving client compliance is to remove the real and perceived barriers to high client compliance. What are the clinical opportunities in each consultation to practice good medicine? • Another subsequent consultation • Diagnostics - Lab work, X-ray, Ultrasound • Anaesthetics & Surgery • Fluid therapy • Hospitalisation • Euthanasia What are the missed opportunities? 1. Discounting Professional Time - selling yourself at too low a rate and not charging for everything you do – giving it away 2. Not listening to the client’s concerns 3. Failure to recommend treatment - not doing the work presented 4. Failure to practice good protocols and not following up case work appropriately To optimise the opportunities from each consultation we need to measure and monitor performance per practice and per vet, set accurate pricing including professional time and have systems to manage the outcomes of any consultation