Tessa (Angelina) Plagis, DVM, MSc was born and raised in the beautiful South Africa, where she grew her love for animals, people and adventure. Her first adventure started when she moved to the Netherlands to study companion animal veterinary medicine at Utrecht University, the Netherlands, where her eyes were really opened to the diversity of opportunities within the veterinary world. Since graduating, Tessa worked in numerous veterinary practices in London and part-time as a Technical Policy Assistant at the National Office of Animal Health. She also co-authored the ‘Cookbook for Clienthusiasm’ with Roeland Wessels in 2019. Thereafter she made the switch from practice to consultancy. At St. Anna Advice, Tessa is responsible for the Veterinary DialogueTrainer. She creates simulations based on real-life situations in practice and how to deal with them. The simulations are based on evidence-based communication techniques and allows players to practice their communication skills in a safe environment. The more veterinary professionals play the more empowered they feel to tackle difficult conversations in practice with better outcomes. She also enjoys training young veterinary professionals on communication skills, helping them to explore just how talented, special and valuable they are. Tessa’s latest adventure has been renovating an old house in the beautiful Nijmegen with her wonderful partner, Siebren Wezenberg. They have worked hard together to turn a house into a home for their one-of-a-kind British Shorthair, Hazel.