Empathy is espoused as the ultimate ‘soft-skill’ that vets and nurses need to be successful in veterinary practice. The assumption is that empathy and compassion in vets increases client satisfaction and therefore practice success through better compliance, better patient outcomes and better financial rewards. However, vets, particularly new graduates, are highly trained in clinical knowledge but lack the emotional intelligence skills of empathy and compassion to deal with the stressors of day to day practice, hence the burnout, anxiety and depression – so the story goes. This webinar explores the research findings and proposes some solutions to this on-going dilemma in practice.